Emerging fitness and wellness businesses are receiving targeted legal support to help them set clear boundaries with clients.
Through High-Velocity X, Raihan Islam provides guidance on drafting agreements that outline services, responsibilities and dispute processes from the outset.
A former trainee at global firm Fieldfisher – whose client portfolio includes Amazon – he now works with start-ups that need practical, sector-specific documentation.
Each project involves creating terms that reflect how the coach operates, ensuring that expectations are aligned before work begins.
Addressing these points early can prevent operational strain caused by a small number of unresolved client issues.
“When you are running your business, you want to get a lot of sales – but what happens when you get those lots of sales and you are expected to deliver the results and then just one person says ‘Did I sign up for that?’
“You might have dozens of clients to worry about but if you are dealing with just three or four simultaneous disputes and you don’t have a good way of resolving them, that can really bog down your whole business.
“Do you want to be spending your time on that or would you rather be spending your time on more sales, better customer service , better delivery, renewals and having a smooth sailing business?”
For Islam, well-defined terms are a practical way to support consistent service delivery and protect both sides of the relationship.
As digital coaching communities expand, ownership of training content and shared resources has become a key consideration, making clear contractual wording increasingly important.
Although automated drafting tools are widely used, he maintains that personalised advice based on specific risks offers greater long-term value.
“The reason businesses work with me is because of how I look at risk, how I look at ‘what are those biggest concerns that the business owner has?’ The exercise I use with all of my clients is ‘Tell me your top five to ten worst fears that could happen in terms of this relationship – what are you worried about the most?’
“When they tell me their concerns, I can tailor the advice and the contractual language to not just their business sector but their specific concerns and I make sure I have cross-checked what I am advising with what is happening out there in the market.”
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