Britons have been impacted by another banking app IT error after financial services firm Hargreaves Lansdown users reported problems logging into digital services and making transactions.
The UK-based company, which manages private investments for two million individuals, confirmed customers had experienced “technical issues” when logging onto the firm’s app and website.
In a statement, Hargreaves Lansdown shared the errror was impacting the ability to carry out account transactions, but impacted clients’ assets and data remained “secure”.
Furthermore, the financial services firm asserted there was “no evidence of any cyber incident data breach” amid concern from clients.
Thousands have been impacted by another IT error
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Based on data from Downdetector, thousands of customers have reported problems since the disruption started yesterday evening.
On X, the financial services firm stated: “We’re currently experiencing technical issues that are impacting client’s ability to transact on their accounts.
“All clients’ assets and data are secure. We apologise for the inconvenience and are working to restore our service as soon as possible.”
Banking app outages have become the norm in recent years, with high street providers like Santander and NatWest being impacted by IT errors.
Thousands of customers have been impacted by IT issues, according to Downdetector
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DOWNDETECTOR
Lloyds Bank apps have been hit by glitches in recent months | PA
Recently, digital bank Monzo experienced similar issues with analysts warning that patience is running out among customers.
Monica Eaton, the founder and CEO of Chargebacks911, said: “When a digital bank goes down, the damage doesn’t end when systems come back online. What changes is customer behaviour.”
“After outages, people lose visibility and control in the moment. When access returns, the fastest way to regain that control is often the dispute button.
“We consistently see more ‘I didn’t authorise this’ claims and far less patience for delays or uncertainty.”
Many companies and banks have experienced IT outages in recent years | GETTY
“What repeated outages create is a trust reset. Availability is part of the payment promise. If banks don’t plan for the dispute fallout of downtime, they don’t feel the cost immediately. They feel it weeks later, in chargebacks, operational strain, and frustrated customers.”