Sainsbury’s customers have been advised to review their receipts following a system error that resulted in overcharging on online grocery orders.
The supermarket chain experienced a technical fault that prevented Nectar loyalty card discounts from being applied to some deliveries placed on Wednesday.
Multiple shoppers discovered they had paid full price for items that should have been reduced through the retailer’s loyalty scheme.
The glitch, which occurred overnight on Tuesday, affected an unspecified number of online orders.
Sainsbury’s has confirmed it is reaching out to those impacted to ensure no customer is left financially disadvantaged by the pricing error.
Frustrated customers vented their anger on social media platforms throughout the week regarding the pricing problems.
One shopper expressed their disappointment on X after expecting to receive a half-price leg of lamb: “Only for u to charge me full price £35! It seems the nectar discount not working for online orders. Sent back with driver, still waiting refund So no lamb & £35 out of pocket.”
A separate customer complained that their refund email showed an amount lower than expected.
On the MoneySavingExpert forum, another affected shopper encouraged others to scrutinise their bills after being charged £102.59 rather than the correct £92.93.
Sainsbury’s customers urged to check receipts
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GETTYA Sainsbury’s spokesperson issued an apology for the disruption, stating: “We are sorry that a brief technical glitch overnight on Tuesday meant Nectar Prices didn’t apply correctly on some of Wednesday’s online orders.”
The retailer confirmed the problem was rectified swiftly and that efforts were underway to compensate those affected.
“The issue was resolved quickly and we are contacting all affected customers to ensure they are not left out of pocket,” the spokesperson added.
The supermarket has not disclosed how many customers were impacted by the fault or the total value of incorrect charges applied during the period
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GETTYThe supermarket has not disclosed how many customers were impacted by the fault or the total value of incorrect charges applied during the period.
Sainsbury’s was not the only major company to experience technical difficulties.
Lloyds Banking Group encountered a separate glitch last Thursday morning that caused customers to view transactions belonging to other account holders when accessing their mobile app.
Sainsbury’s was not the only major company to experience technical difficulties
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PAThe banking group, which encompasses Lloyds, Halifax and Bank of Scotland, acknowledged the issue on X while reassuring users their accounts remained secure.
One alarmed customer wrote: “Almost had a heart attack. I logged into my Lloyds Bank and had thousands of transactions that were not mine.”
Another reported their father’s app displayed a stranger’s complete financial details, including account numbers, sparking widespread concerns about data privacy.