BBC Sport joined the queue for World Cup tickets alongside the supporters on Wednesday at about 15:20 BST.
A holding message was in place, and at 16:00 this changed to a red circle with the message: “Almost there…”
By 17:00 a countdown clock had appeared. We were two minutes from the front when the time suddenly jumped back up to 15 minutes.
When we did gain access, we experienced the same technical glitch as thousands of fans.
Supporters who logged on early were wrongly directed into a queue for “PMA tickets”, reserved for fans of this week’s play-off winners.
Once through, users were sent to a page where a code was required to open up a sale for those fixtures.
By the time the mistake was realised, those supporters were forced to start again at the back of the correct virtual line. Any chance of securing a ticket for one of the more attractive matches had gone.
Fifa did not provide a reason for the error but said that by 17:00 the links were working properly.
Once back in the queue it took six hours and 14 minutes to be granted access to the ticket page.
Of the 72 group games, 35 matches were listed with tickets available – but there was no allocation for the England or Scotland games, or any of the knockout matches, by the time we made it through.
Across the 35 matches, prices ranged from $140 (£106) to $2,985 (£2,261). The average price of those displayed was $358 (£271).
The most expensive match seen was the first of the tournament between Mexico and South Africa at $2,985 (£2,261), with only a tiny proportion of the 87,000 capacity available.
Additionally, we were able to view corporate hospitality packages, including one for England v Panama which was $124,800 (£94,444) for a luxury suite with 24 match tickets, food and drink – $5,200 (£3,935) per person.
The availability of games appears to be changing all the time, and Fifa has indicated new tickets could be released for any game right up to kick-off.
By 08:00 on Thursday, 13 games were still showing – though six of these only had wheelchair companion tickets, which should not be sold to the general public.
Controversially, Fifa has not made free tickets available to the assistants of fans using wheelchairs. Tickets must be bought at full price and they may not be situated next to each other.
The USA’s opening game against Paraguay on 13 June had the most tickets still on sale, with 1,406 category one tickets priced at $2,735 (£2,072).
Canada’s first match against Bosnia-Herzegovina was the only other match with relatively good supply – 846 category one tickets still on sale at a cost of $2,240 (£1,697).
Fifa’s resale platform, which will likely bring even higher prices – with both buyer and seller charged a 15% fee – reopens on Thursday.