Joan Jones’s daughter Angela said her mother had been through a “traumatic experience” and that elderly patients were being “let down” after paying into the system throughout their working lives.
In a statement, hospital trust CEO Mary Fleming said she was sorry to hear about the concerns raised by the family.
She said: “We welcome the opportunity to speak with her family directly, understand their concerns and provide any additional support we can.
“Because of increased demand across our urgent and emergency care services and delays in discharge, some patients are experiencing longer waits than we would ever want. We understand how worrying and stressful it can be when someone you love needs urgent care.”
Fleming said reducing waits and improving the experience of patients was a key priority and there had been improvements.
She added: “We’re working hard to develop alternatives to Emergency Department but while we do experience periods of unprecedented demand, we will continue to treat patients in order of clinical priority and to ensure people receive the right care, in the right place, at the right time.”
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