Sainsbury’s took to social media this morning as many were left without their online orders.
According to Downdetector, more than 500 customers have had issues with the supermarket’s delivery service.
Disappointed Sainsbury’s shoppers took to X this morning to question why their orders had not arrived.
One shopper said: “The absolute cheek of Sainsbury’s completely ghosting their customers about their deliveries being cancelled today. I live in a rural area and they haven’t even bothered to phone, text or email me about my order being cancelled this morning. Disgusting service.”
A spokesperson from Sainsbury’s responded: “Hi There. I’m sorry for the tech issue. We’re aware there is an issue and we’re working to have it fixed ASAP.”
Another fumed at the supermarket: “The night before my parents’ 50th wedding anniversary party, you emailed to tell me a significant part of my ‘food to order’ would be missing. I had to spend the morning desperately trying to make 80 sandwiches. Now I have spent the last 10 days chasing promised my refund.”
In response, a spokesperson from Sainsbury’s said: “Hi there. Sorry about not receiving your refund. Our Food to Order team can help on 0330 123 1129. Give them a call and they can help further.”
More to follow…