Lloyds Banking Group customers reported being able to view charges and payments from other people’s accounts on Thursday morning.
A Lloyds Banking Group spokesperson apologised for the issue and said the incident had been quickly resolved.
An investigation has been launched after a reported security issue involving a banking app.
Customers across the bank shared screenshots on social media of a series of transaction on their mobile app that did not belong to them.
“We are currently investigating the issue and it may be the result of a technical glitch,” the Lloyds Banking account responded to one customers, before stating the account was “completely safe”.
One woman explained she was able to view the accounts of six different users on the Bank of Scotland app, including some National Insurance numbers, over a 20-minute period.
The information she saw included transactions from a pub in Newcastle, around 154 miles from her home in Kirkcaldy, Fife, charges for using a card abroad and wage payments from a company based in England.
The 55-year-old also said she could see benefits payments from the Department for Work and Pensions (DWP), which use recipients’ National Insurance numbers as the payment reference.
Lloyds Banking Group is under fire | PA
One user on X wrote: “Almost had a heart attack. I logged into my Lloyds Bank and had thousands of transactions that were not mine. When I refreshed they disappeared.”
Another said that when their father logged into the app it “showed all the details for a lady, including incomings, outgoings and her account number”.
The incident has sparked widespread concern among users about the potential exposure of personal financial data.
Lloyd has launched an investigation
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GETTYMartin Lewis has weighed in on the apparent banking app glitch, urging users to report whether they had experienced the issue.
Posting on X, he wrote: “I want to see how widespread this is.”
One user responded: “You could see names of the incoming / outgoings but I didn’t click on them to see more details. Within a few seconds of being on the app, it reverted back to normal.”
A spokesperson for Lloyds Banking Group said: “We’re sorry that some customers experienced an issue viewing transactions in the app for a short time this morning. The issue was quickly resolved and we’re looking into what happened.”
The group faced a separate outage last February, when users of its banking brands reported problems and shared error messages on social media.
Several customers also said they were unable to access their accounts at the time, despite needing to make urgent payments.