Two men who were among the first on the scene of a bus crash that injured dozens said passengers were “crying and screaming” as passersby rushed to break them out.
Martyn Pope and Dean Hollands said adrenaline “kicked in” as they arrived to help, using tools from their van to take out a window and smash through the doors.
Nineteen people were injured, with six taken to hospital, after the X11 service crashed on the A484 near the Kidwelly roundabout in Carmarthenshire, on Tuesday afternoon.
No injuries were believed to be life-threatening, police said.
A woman whose 17-year-old son was injured on the bus said she was grateful for the kindness of strangers and thanked those who helped.
Pope and Hollands, who are both from the area and work in care homes locally, said they were driving not far behind the bus in their van, when they came around the corner and saw it in the field.
“We’ve got tools in the back of the van so we grabbed a couple of hammers and dashed down onto the field.
“People were crying and screaming, making a not very nice noise,” he said.
He added: “When we saw the bus from the top it was rolled over and there’s no seat belts on buses so people would have been thrown all over the place.”
He said there was a “15-20ft drop” down to the field and emergency services were bringing lots of water as it was so hot.