The British Museum has announced changes to how visitors see the Bayeux Tapestry exhibition after concerns over long queues and overcrowding.
The measures include plans for longer opening hours, as well as an audio guide, additional seating and clearer signage.
A museum spokesperson said the public response to the 11th Century embroidery had been “extraordinary”, but acknowledged that some visitors had waited longer than they would have wanted.
Some people reported waits of up to two hours, while hundreds of ticket holders were reportedly turned away due to backlogs when the museum closed early last week due to a private event.
Some ticket holders took to social media to complain about the disruption.
One disappointed visitor said the trip had been a “big event” they had looked forward to, while another wrote she had been waiting since she was seven to see the Bayeux Tapestry, and bought tickets only to be turned away after queuing.
The museum later apologised to those who had been unable to enter and said they would be issued refunds and priority booking slots for a rearranged time.
From Monday, visitors will be offered an audio guide with more information about the embroidery, while additional signage and seating will be provided for those queuing to reach the main exhibition.
The museum said it planned to introduce longer opening hours to prevent queues building during the day and allow people with later bookings more time to view the exhibition.
Details of the extended hours have not yet been disclosed.