A resident in Cornwall was left astonished earlier this month when their home security camera recorded an Amazon delivery driver hurling a package over a hedge rather than walking to the front door.
The incident occurred on March 3, at a property on Broad Park in the Cornish town of Launceston.
CCTV footage obtained by a neighbour shows the driver approaching the house from their van, before tossing the parcel into the garden.
Rather than completing the delivery properly, the driver then took a photograph of the drop-off location, despite the package being nowhere near the intended doorstep.
The neighbour who captured the footage spoke of their shock at witnessing the delivery driver’s behaviour.
“I couldn’t believe it, and the cheeky guy photographed it as it was going over,” they told Cornwall Live.
The resident, who wished to remain anonymous, found the situation both amusing and baffling.
“It was hilarious, it’s just unbelievable, he would’ve had to walk another 20 yards to get to the door,” the neighbour added.
A package was badly mishandled at a property on Broad Park in the Cornish town of Launceston
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The delivery confirmation photograph sent to the parcel’s recipient reportedly displays only the hedge and the house behind it, with the package itself completely absent from the image.
The person who received the parcel, also speaking anonymously, told the neighbour that the items inside were fortunately not fragile.
However, they felt this was largely irrelevant to the driver’s conduct.
“It wasn’t breakable so it was lucky really. You don’t treat a parcel like that, you don’t just lob it into someone’s garden,” the recipient said.
The resident maintained that regardless of whether goods could withstand rough handling, such treatment of deliveries remained unacceptable.
The footage has since been forwarded to Amazon, with the company confirming it is examining the matter.
According to the neighbour, Amazon informed them the incident was “under investigation”.
The resident felt such a formal process was unnecessary given the clarity of the evidence.
An Amazon delivery driver hurled a package over a hedge rather than walking to the front door
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PA“There’s no investigation needed, its clear as day, just don’t do it again. It’s just hard to get your head around, most delivery drivers are good, they’re there to do a job,” said the neighbour.
An Amazon spokesman confirmed the company was examining the claims.
“We have very high standards for our delivery service partners and we’re looking into this,” the spokesman said.
Parcels are mishandled and stolen far too often up and down Britain, with a record 15 million people experiencing a problem with their latest parcel delivery, according to research by Citizens Advice.
From chasing missing parcels, battling arduous complaints systems to even having accessibility requests ignored, data found more than a third of people (37 per cent) faced issues with their most recent delivery.
The research, carried out in a snapshot one month period, reveals the rate of parcel problems remains at the highest levels seen in half a decade.
A whopping £666.5 million worth of parcels were reported stolen across the UK over 2025 – nearly £290 million more than in 2024.
Figures from Quadient revealed a whopping 4.83 million homes suffered at least one stolen parcel, representing a 31 per cent rise from the year prior.
However, despite this surge, just one in 353 thefts is reported to police, suggesting that the true scale of theft is being dramatically underreported.