Passengers have been left fuming as Alaska Airline’s website and app experienced a complete shutdown, leaving flyers unable to book or cancel flights.
Frequent flyers took to X, formerly known as Twitter, to express their frustration at the major airline’s issue.
At the time of writing, the website reads: ‘We are experiencing issues with booking flights on alaskaair.com, through the mobile app, and at the contact center.
‘We apologize for the inconvenience and are working quickly to resolve the issue. Please try again later.’
A slew of passengers have been desperately reaching out to the airline via social media in an attempt to book their flights.
On X, a representative for Alaska Airlines revealed that they did not currently have an estimate as to when their site would be back and running.
This is just the latest in a string of issues the airline has experienced, with the pilot of the infamous Alaska Airlines plane that lost a door panel mid-flight having previously spoken out about the experience.
One flyer questioned: ‘When will your site be ready to make an account? Says enrollment is down.’
Passengers have been left fuming as Alaska Airline’s website and app experience a complete shutdown, leaving flyers unable to book or cancel flights
The airline responded: ‘We don’t have a time currently, I recommend checking back later today.’
According to the representative, even customer service agents weren’t able to help as they used the same system as their site to carry out their jobs.
‘I am sorry that is the same tool that we use. Mileage plan accounts can always be added to flight reservations after they have been purchased,’ the representative said.
In another post, an Alaska Airlines employee shared: ‘Our agents will assist as soon as they can. You can also reach our reservation team by text at 82008 or via phone (800) 252-7522.’
They added that they were having their IT team look into the issue as they advised passengers to check back in a ‘few hours.’
‘We are sorry we currently are having technical issues with our app & website, but our IT team is aware and working on it,’ the employee added.
A representative for Alaska Airlines told DailyMail.com: ‘This morning we experienced an IT issue that resulted in a significant disruption to our operation including delayed flights.
‘At 11:20 a.m. Pacific, we requested a brief ground stop in Seattle so we could clear the aircraft congestion on the ground.
‘The ground stop was lifted at noon. We sincerely apologize to our guests who are impacted and are working to resolve the issue as soon as possible. ‘
In September, the airline faced backlash after a scary situation left passengers terrified to fly.
Frequent flyers have taken to X, formerly known as Twitter, to express their frustration at the major airline’s issue
The door panel on a plane blew out just six minutes into a flight from Portland, Oregon, and Ontario, California at a whopping 16,000 feet.
The panel is also known as a door plug and is designed to fit into spaces on the aircraft when airlines don’t require doors there.
The plug essentially transforms the door into a window.
A preliminary investigation by the NTSB found four key bolts that were meant to hold the door plug in place were missing from the aircraft.
Investigations were also launched by the Federal Aviation Administration (FAA), Department of Justice (DOJ) and the FBI, which wrote to passengers to inform them they may have been ‘victim(s) of a crime.’
Boeing has said it will cooperate fully with all investigations.
First Officer Emily Wiprud was flying the Boeing 737 Max 9 aircraft between Portland, Oregon, and Ontario, California in January. About six minutes into Flight 1282, there was a sudden loss of cabin pressure just as the plane was approaching 16,000ft.
‘The first indication was an explosion in my ears and then a whoosh of air,’ First Officer Wiprud told CBS News.
