Passengers at Heathrow Airport are describing ‘chaos’ after a technical blunder caused baggage delays.
Travellers have been forced to wait for more than an hour for their baggage, with some claiming they’ve had to leave the airport without their belongings.
Taking to X, one person wrote: “Chaos at Heathrow terminal 5. No information. IT system down. We waited one and a half hours for baggage and are now on our way home without bags.
“We have to claim and have them delivered. Information would have been good – no one to say what was happening.”
Passengers claim they’ve had to wait more than an hour for their luggage
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Another person added: “Hey @HeathrowAirport Where’s my baggage? Been waiting at terminal 5 for BA929 luggage from Tirana, but nothing has been delivered. You’ve made a weird announcement that we’ve got to wait for 2 hours before we can fill in a form. WHAT’S HAPPENING?”
A spokesperson for Heathrow Airport responded: “We are sorry to hear that you have not yet received your luggage, and can appreciate the frustration caused.”
Delays have also been reported at Heathrow Terminal 5, with one person writing: “Absolute disgrace, @British_Airways landed on flight BA0491 at Heathrow Terminal 3 one hour 30 mins ago and still don’t have any luggage. Communication as to what’s going on is also appalling. Sort it out!!”
BA has been approached for comment.
More to follow…
